Wednesday, 26 August 2015
Thank your clients for lodging complaints!
You must thank your clients who lodge complaints about unsatisfactory services rendered. The majority of customers will rather walk away, taking their support elsewhere than complain when they are not satisfied with services. Thank those who come and complain while addressing their issues genuinely, as they are showing a willingness to stay and address matters. Make it a point that you do not apply the tactics of the "bedbug letter" According to the story of the bedbug letter, a long time ago a passenger traveling in Pullman railway sleeping car, found a bedbug in his berth and wrote a letter of complaint to the president of Pullman’s Palace Car Company, who is said to have replied that: the company had never heard of such a thing and as a result of his experience, all the sleeping cars were being pulled off the line and fumigated and that the company was committed to providing its customers with the highest level of service. It is also said enclosed with this letter, by accident, was the passenger’s original letter to the president, across the bottom of which he had written a note to his secretary which said “Send this S.O.B. the standard bedbug letter!” This is not appropriate customer service and will not bring user satisfaction. We should try our best to help our customers solve the problems that they bring to us. Join our clientfollowupcarereviewed program here Finally, how is your business promotion? I would like to offer you a free marketing tool which is described as follows by marketers: "New 10 Minute Lead Strategy Will Shock You..." Make sure you grab it here PLEASE LIKE MY FAN PAGE